Is there wheelchair access to The Regency?
We recommend that you read our Accessibility Statement when deciding if the property is suitable for you and the guests within your party.
Does The Regency offer discounts for long term stays?
We are happy to discuss discounted rates for long term stays and corporate bookings. Please contact us directly by emailing email@example.com.
Is The Regency staffed?
Our dedicated team are on hand 24-7 to cater to your every need. We have concierge staff and night time security personnel onsite daily as well as a housekeeping team.
Does The Regency provide facilities for children and babies?
Yes, we have a selection of items onsite, including travel cots and baby monitors. Please contact us ahead of your arrival to discuss available items and your requirements. Our team will place requested items in your residence prior to your arrival.
Is there a housekeeping service?
Yes, all our residences are fully serviced. Our standard housekeeping function provides a daily tidy and a comprehensive clean twice weekly. Linens, robes and towels will be replaced twice per week, however, if you require an additional change our team will be happy to provide you with these.
Are linens and towels provided?
Yes, linens, bathrobes and towels are provided to every guest. We ask that if you require a children’s bathrobe that you let us know in advance, or on your arrival. Linens, robes and towels will be replaced twice weekly as a standard procedure; however, our team will be happy to provide you with extras as you require.
What kitchen facilities will be available to me?
Every residence at The Regency has a fully equipped kitchen, complete with:
- Oven and Microwave Oven
- Induction hob
- Quooker boiling and filtered water tap
- Garbage disposal unit
- De’Longhi coffee machine
- Cooking utensils
- Crockery and Cutlery
- Selection of glassware
In addition, we stock your residence with some essential items before your arrival and keep them topped up during your stay:
- Coffee beans and ground decaf option
- Sugar (and alternative)
- Salt & Pepper (Not replenished)
- Condiments (Not replenished)
- Milk (Not replenished)
Will I be able to gain access to The Regency 24/7?
Yes, on arrival you will be given an access code. This code will give you access to all necessary doors – the main front door, your residence and the communal areas. You may leave and return to the property any time, using this code.
Can The Regency store my luggage?
Yes, our team will be happy to securely store your luggage both on your day of arrival, if you arrive before check-in, and on your day of departure. In addition we will be happy to take suitcases out of your way during your stay.
Is there a minimum age requirement to book The Regency?
While we welcome families and children to the property, all other guests must be at least 25 years of age at the time of booking. In the case of a family booking, the lead guest must be at least 25 years of age.
Are pets allowed in The Regency?
We operate a strict No Pets Policy.
Service Dogs are permitted in the ground floor apartments. We ask that you bring the requirement of a service dog to our attention prior to your arrival to allow us to prepare the property.
Can I invite visitors to my residence?
Yes, visitors not listed on the reservation may visit you in your private residence. Visitors are not permitted in the communal areas. Visitors are not permitted to stay in the property overnight. It is essential you read the Visitors Policy section of our booking terms and conditions before inviting anyone to visit you.
At what time can I check-in?
Our standard check-in window is between 3pm and 11pm daily. If you require to check in outside of these times, we ask that you request this with our team in advance. In cases where we cannot facilitate an early check-in, we’d be happy to store your luggage to allow you to begin exploring the city as soon as you arrive.
At what time must I check-out?
Our standard check-out window is before 11am. Guests may request a late checkout however we will be unable to confirm this until 3 days prior to the date of departure. A late checkout may incur an additional cost, we will ask you to confirm you are happy with this cost before proceeding.
How should I contact The Regency about a prospective reservation?
To discuss a prospective reservation or arrange a tour of the property, please contact firstname.lastname@example.org or telephone us.
How should I contact The Regency about an existing reservation?
You can contact us by emailing email@example.com or by telephone to discuss an existing reservation. Please quote your reservation number / booking reference in any emails.
Can I reserve more than one residence in a single booking?
You may reserve any number of available residences at any one time. The easiest way for you to do this is to contact us directly by emailing firstname.lastname@example.org or by telephone.
How should I contact The Regency during my stay?
There are a number of ways to contact us during your stay. When you arrive we will offer you to join a WhatsApp group with our team, enabling you to get quick answers to simple questions. During business hours you will also be able to locate a member of staff in the concierge office. For less urgent queries you will be able to contact our team at any time via telephone or by emailing email@example.com.
Can I make a special request during my stay?
Our team are always on hand to make your stay extra special. When it is possible to facilitate a special request, we will. Please speak to a member of our team on site, or by emailing firstname.lastname@example.org or calling us to discuss.
If I need to cancel my booking, will I receive a refund?
Should you need to cancel your booking for any reason we ask that you let us know as soon as reasonably possible. You can do this by emailing us at email@example.com or by telephone. The level of refund awarded will depend on the amount of advance notice given. Please refer to the Cancellation & Amendments section of our booking terms and conditions for more information.
Can I amend my booking?
We will always try to facilitate amendments to your reservation. We ask that you request any necessary amendments as soon as reasonably possible. You can do this by emailing us at firstname.lastname@example.org or by telephone. In some cases, amendments may incur an additional charge. Please refer to the Cancellation & Amendments section of our booking terms and conditions for more information.
Will I have to pay a damage deposit?
Yes, on short term stays we require a damage deposit. This is done by way of a pre-authorisation hold on your payment card. You can read our full Damages Policy in our booking terms and conditions.